Version in force as of August 8, 2025
1. Purpose
This document is intended to govern the general terms and conditions applicable to the access, use, and exploitation of the IT solution known as iGEO ERP Cloud Platform (hereinafter, the “Service”), developed and owned by INTIME DESARROLLOS INFORMÁTICOS S.L. (hereinafter, the “Provider”). The Service is a specialized software platform designed for the business management of entities in the urban pest control sector, environmental health, water quality companies, the food industry, and companies that provide field services. It is offered under a Software as a Service (SaaS) model, which means that access to and use of the Service by the Client are performed online, without any local installation or transfer of intellectual property rights. By accepting these Terms and Conditions, the client (hereinafter, the “Client”) enters into a contract with the Provider for the provision of the Service for purposes of use and exploitation thereof, under the terms set forth herein and in accordance with the commercial offer previously accepted by the Client. The Client undertakes to use the Service exclusively within the scope of its professional or business activity, in accordance with the functionalities enabled and the number of active licenses.
2. Scope and Conditions of the Service
2.1 License of Use
The Provider hereby grants the Client a non-exclusive, non-sublicensable, non-transferable, and limited license to access and use the Service, in accordance with the terms and conditions set forth in the financial proposal delivered by the Provider and duly accepted by the Client. The Client may access the system through the following designated portals:
2.1.2 Responsibility
The Client may authorize users (user licenses) to access and use the Service, in accordance with the conditions of use (see Section 6). The Client shall be responsible for ensuring compliance with this Agreement by its users and for all activities performed by them, including the activation of licenses, the use of functionalities subject to additional fees, and the manner in which they access and process the Client’s data..
2.2.2 Access Credentials
The Client must ensure that each user maintains the confidentiality of their access credentials and shall notify the Provider without undue delay upon becoming aware of any unauthorized access to such credentials or to the Service..
2.2 Included services
The provision of the Service includes: a) Functional use of the Service, in accordance with the description of functionalities set out in the accepted Service Offer. This includes the standard modules and, where applicable, any additional modules expressly contracted. b) Hosting and storage of data in the cloud: The Provider shall make available to the Client hosting and storage of information in the cloud, in accordance with the scope and limitations of the licenses contracted by the Client. Such Service shall be provided through the technological infrastructure of Google Cloud Platform. This infrastructure shall host both the data input by the Client into the Service and any data automatically generated or produced as a result of its use. c) Technical maintenance, which includes:
Evolutionary maintenance involving the inclusion of standard improvements or new functionalities developed by the Provider. d) Access to evolutionary developments (updates) and improvements to the Service incorporated into the standard version, in accordance with the Provider’s planning and criteria. e) Automatic internal backup service: The Provider shall perform automatic internal backups of the data, in accordance with the technical regime described herein, exclusively for the purpose of ensuring the integrity and potential recovery of information in the event of catastrophic situations or critical Service failures. Such backups shall be managed internally and shall neither be made available to the Client nor constitute a Service of individualized access or restoration upon request. f) Backup service for the Client: The Client may at any time request the transfer of a copy of its data. Such request must be made through the specific functionality enabled within the Service itself and by means of the user assigned with the Client’s administrator role. The data shall be delivered in a structured and acceptable format that allows manipulation or reuse by the Client through qualified personnel. g) Access to qualified technical support The Client shall have access to a qualified technical support service provided by the Provider. The level of support, applicable conditions, and the number of support hours provided by the technical support agents will vary depending on the version of iGEO contracted by the Client. Detailed information on the modalities, features, and availability of technical support is published and kept up to date at the following link.
2.3 Excluded services The following items are expressly excluded from the scope of the Service and shall not be included within the standard fee: a) Customized adaptations of the Service: Any adaptations, developments, configurations, or customizations of the Service intended to address particular circumstances, internal processes, specific requirements, or integrations with third-party systems used by the Client are excluded, unless there is an express written agreement between the parties and the corresponding acceptance of an additional quotation. b) Updates or compatibility with the Client’s technological environments that have become obsolete or fail to meet the minimum operating standards defined by the Provider, including browsers, operating systems, or hardware infrastructure. c) Support related to the Client’s infrastructure, such as:
d) Resolution of problems arising from improper use of the Service, whether by the Client or by third parties for whom the Client is responsible, including restoration of information, file disorganization, deletion of data, or incidents caused by user negligence. e) Correction of anomalies not attributable to the software, such as:
f) Restoration of backups under special conditions not provided for in the Provider’s standard backup policy, as well as recovery requests that involve any additional or different processing from that contemplated within the ordinary Service.
3.Price and Payment Terms 3.1 Applicable fees The price of the Service for the use and exploitation of iGEO ERP Cloud Platform shall be the price established in the individual and personalized commercial offer provided by the Provider to the Client (hereinafter, the “Service Offer”), which must be expressly accepted by the Client. In the event of any discrepancy between the prices published on the Provider’s official website and those set out in the accepted Service Offer, the latter shall prevail. Likewise, the prices applicable to variable consumption, invoiced on a monthly basis, shall be those in force at any given time and shall be communicated through its sales department and/or published in www.igeoapp.com
3.2 Invoicing
Upon contracting the Service, a single invoice shall be issued including all costs associated with the initiation and configuration of the Service, as agreed in the commercial proposal previously delivered to and signed by the Client. Payment of said invoice shall be an essential prerequisite for the activation and provision of the Service.
Billing modality
The Client may choose between two billing modalities:
Additional services or Service add-ons billed based on the Client’s monthly consumption shall be invoiced separately on a monthly basis and must be settled by any of the payment methods set forth in Section 3.4 and previously agreed upon. The annual payment modality shall entitle the Client to one (1) free monthly fee, calculated according to the licenses and modules contracted at the time of issuance of the corresponding annual invoice.
3.3 Management of user licenses The system allows management of user licenses under either a monthly or annual modality, applying the following rules:
a) Monthly modality:
Activations:
Deactivations: Licenses shall be deactivated as of the requested date and shall no longer be included in the next invoice.
b) Annual modality: Activations: Billed in a single charge at a pro-rated cost calculated from the month of activation until the payment of the following annual term. Deactivations: Licenses may be reassigned to other users, but no financial reimbursement shall be made under any circumstances.
3.4 Payment methods
The Client may select any of the following payment methods enabled by the Provider for the settlement of the amounts corresponding to the contracted services. Use of any such method shall imply acceptance of its specific operational terms, collection timelines, and associated obligations.
3.4.1 SEPA direct debit
The Client shall provide the Provider with a duly completed, signed, and valid SEPA mandate authorizing the direct debit of the relevant payments so that they are automatically executed in accordance with the agreed deadlines and conditions. In the event of a returned direct debit payment for reasons not attributable to the Provider, the Provider may charge the Client the bank fees incurred as a result of such return, as well as an administrative fee for managing the non-payment. The Client undertakes to maintain at all times sufficient funds in the designated account to meet the relevant debits and to notify the Provider of any changes to the bank details at least seven (7) calendar days prior to the scheduled collection date. Repeated non-payment or unjustified returns of direct debits shall entitle the Provider, upon notice to the Client, to temporarily suspend provision of the Service in accordance with these Terms.
3.4.2 Credit/Debit card
Payment for the services shall be made by means of a recurring charge to the credit card provided by the Client during the first payment. If, for any reason not attributable to the Provider, the charge is declined, an email notification shall be sent to the Client informing them of the payment rejection. The system shall automatically perform up to three (3) additional collection attempts periodically. Should none of the attempts be successful, the Client shall have until the 30th day of the current month to regularize the situation by manually settling the payment through the designated payment gateway. Payment processing shall be carried out through the Stripe platform, a payment entity verified and certified under the PCI-DSS security standards, thereby ensuring the protection of the Client’s financial information through secure encryption and advanced fraud prevention measures. The Client undertakes to:
Repeated breach of payment obligations shall entitle the Provider to temporarily suspend access to the Service in accordance with the provisions of these Terms.
3.5 Price review
During the first twelve (12) months of the Service, the fees shall not be subject to modification by the Provider. Any price increase shall not take effect until the end of the Client’s current billing cycle. After the initial twelve (12) months, the Provider may update the prices in the following cases:
3.5.2 Consumer Price Index (CPI)
The Provider may apply an annual adjustment in line with the Consumer Price Index (CPI) during the month of January of the current year. For this purpose, the Provider shall use as a reference the official average index published in Spain for the preceding year. The Provider reserves the right to apply or not apply this index and, if applicable, to defer its application and apply it in any month of the year. If the Client objects, the Client may terminate the remaining Term as the sole remedy, by providing notice within thirty (30) days from receipt of the price modification notice.
4. Developments Requested by Third Parties
The Service operates as a global cloud-based platform, supported by a single shared instance for all clients. Accordingly, any functional development, enhancement or adaptation shall be incorporated into such shared instance, regardless of whether it originates from an initiative of the Provider or a request from a third party. In particular, developments requested by third parties, including specific enhancements, general functional evolutions, technical adaptations, or implementations arising from sector-wide needs or legal obligations applicable to multiple users, shall not be deemed exclusive developments of the requesting party. This applies even in cases where such developments have been partially or fully financed by the third party or initiated at their own request. The Provider reserves the exclusive right to decide whether to incorporate such developments into the standard version of the Service, without the need to obtain the prior consent of the requesting third party, and may publicly announce their availability through the Provider’s usual client communication channels. Furthermore, in order to provide operational flexibility, the Provider may, when technically feasible, configure such developments to be enabled or adjusted independently by each client. Under no circumstances shall the requesting third party claim any rights of exclusivity, confidentiality, prior authorization, or objection with respect to the integration, use, or dissemination of the aforementioned developments. Consequently, and if so decided by the Provider, other users of the Service may freely benefit from any functionality incorporated into the platform.
5. Intellectual Property and Licence of Use
5.1 Ownership of the software
The iGEO ERP Cloud Platform Service, as well as all elements comprising it – including, by way of example but not limited to, the software, source code, architecture, designs, user interface, technical documentation, algorithms, texts, icons, databases, and any present or future functionalities, are the exclusive property of the Provider or have been duly licensed to the Provider by third parties. The Client acknowledges and agrees that access to the Service shall under no circumstances imply any transfer of ownership or of any intellectual or industrial property rights over the software or any of its components, all of which shall remain at all times duly protected pursuant to Royal Legislative Decree 1/1996, of 12 April (Consolidated Text of the Intellectual Property Act), as well as any applicable national and international legislation.
5.2 Grant of a limited license of use
Upon activation of the access account, the Client acquires a limited license to use the Service, with the following characteristics:
This license is granted exclusively for the exercise of the Client’s professional or business activity, within its own organization, and in accordance with the functionalities and purposes described in the Service.
5.3 Usage restrictions
Unless expressly authorized in writing by the Provider, the Client shall not (nor permit any third party on its behalf to):
(a) Rent, lease, assign, sell, distribute, sublicense, or include the Service as part of any outsourcing offer or provision of services to third parties.
(b) Permit access to the Service by individuals external to its organization, except for users expressly authorized in accordance with the scope of the contracted licenses.
(c) Charge its own clients specifically for use of the Service, without prejudice to the Client’s right to invoice its professional services on a global basis where the use of the Service is ancillary.
(d) Use the Service to develop a product or service that is substantially similar to, or that competes with, the Service itself.
(e) Reverse engineer, decompile, disassemble, or attempt to access the source code or non-public application programming interfaces (APIs).
(f) Modify, translate, adapt, or create derivative works based on the Service.
(g) Interfere with, circumvent, or manipulate usage limits, technical restrictions, or mechanisms controlling the contracted scope.
(h) Remove, obscure, or alter any intellectual property notices, trademarks, trade names, rights reservation clauses, or other legal notices embedded in the Service.
(i) Breach any acceptable use policies established by the Provider. These restrictions shall equally apply to any provider, collaborator, consultant, or third party acting on behalf of or for the account of the Client.
5.4 Reservation of rights
The Provider expressly reserves all intellectual and industrial property rights over the Service that have not been expressly transferred or licensed under this contract. Any unauthorized use shall constitute a serious infringement of the rights of the owner, entitling the Provider to exercise any legal actions deemed appropriate to defend its interests.
5.5 Client obligations
The Client undertakes to: (a) Not remove, obscure, or alter any notices, mentions, or references relating to copyrights, trademarks, trade names, or any other intellectual property rights incorporated in the Service. (b) Promptly inform the Provider of any attempt at unauthorized access, reproduction, or infringement of the Service’s intellectual property rights of which it becomes aware.
5.6 Assignment and access to third parties
The Client may not assign, transfer, or make available to third parties its access credentials or the use of the Service without the Provider’s prior express written authorization. In particular, any form of assignment, shared use, or access that entails a direct or indirect benefit for companies competing with the Provider is expressly prohibited.
6. Conditions of authorized use of the service
Access to and use of the Service implies the Client’s full and unreserved acceptance of these Conditions of Use, as well as the Client’s commitment to use the Service diligently, lawfully, safely, and in accordance with the purpose for which it has been designed.
6.1 Technical requirements and compatibility
The Service is designed to operate within up-to-date technological environments compatible with the browsers and devices indicated in the Provider’s technical documentation. It shall be the sole responsibility of the Client to:
The Provider assumes no liability whatsoever for malfunction or inability to access the Service resulting from deficient, incompatible, or uncontrolled technical configurations.
6.2 Management of access and credentials
Each Client shall access the Service through user licenses with a unique identifier and personal password. The Client acknowledges and agrees that:
The primary user or administrator designated by the Client shall be responsible for managing access and for any actions performed by all users authorized within its organization.
6.3 Responsibility for data and content
Each user of the Client shall be solely responsible for:
The Provider does not actively monitor the content managed by the Client and assumes no liability whatsoever for its legality, accuracy, or suitability.
6.4 Prohibited uses
It is expressly prohibited to use the Service, in whole or in part, for the following purposes:
6.5 Professional and collaborative conduct
The Client undertakes to use the Service in good faith, professionally, and with respect toward other users and the Provider. Breach of this obligation may, at the reasonable discretion of the Provider, result in:
7. Service warranties and limitation of liability
7.1 Provision of the Service
The Provider undertakes to offer an accessible, stable, and functional Service in accordance with reasonable standards of technical and professional quality. Notwithstanding the foregoing, the Client acknowledges that the Service is a system based on cloud infrastructure, and that its availability and performance may be affected by factors beyond the Provider’s control, such as: (a) Scheduled system maintenance, including, without limitation, preventive, evolutionary, or corrective interventions necessary to preserve, update, or improve the security, performance, availability, or functionality of the Service, its components, or the associated technological infrastructures. (b) Failures in third-party communication networks, including, by way of example but not limitation, outages, interruptions, degradations, blockages, or any other incident affecting public or private data transmission networks, Internet access networks, connectivity providers, or any communication infrastructure used by the Client or by the Provider for proper Service delivery. (c) Interruptions in third-party services, including, by way of example but not limitation, those services, platforms, technological infrastructures, or external providers that are an integral part of the Service or necessary for its operation, such as Google Cloud Platform, electronic communication delivery systems (SMS, email, or others), payment gateways, authentication service providers, or any other third party directly or indirectly involved in the Service’s operation.
7.2 Software warranties
The Provider warrants that:
Notwithstanding the foregoing, the Provider does not warrant under any circumstances that:
(a) The Service shall be completely free from errors or defects at all times.
(b) The Service shall satisfy specific expectations of the Client that have not been expressly documented and accepted in writing by the Provider.
(c) The Service shall adapt to or be compatible with integrations, configurations, or technical environments not officially supported or not previously validated by the Provider.
7.3 Guarantee of the implementation process
Where the Service Offer contracted by the Customer includes implementation, configuration, training or commissioning services for the iGEO ERP Cloud Platform, the Supplier shall carry out such services in accordance with the scope, schedule and methodology established for the project.
The successful delivery and outcome of the implementation process require the Client’s active participation and collaboration. In order for the guarantee associated with the implementation process to be effective, the Client undertakes to:
(a) Participate actively in all training sessions within the scheduled timeframes.
(b) Complete the exercises and practical tasks indicated by the implementation team within the established timeframes.
(c) Appoint an internal project manager with decision-making authority and sufficient availability to coordinate the process.
(d) Provide, in a timely and appropriate manner, the information, access and resources necessary for the implementation to progress correctly.
Any breach of these commitments by the Client shall relieve the Supplier of liability for any delays, deviations or outcomes of the implementation process resulting from such breach.
Furthermore, where such a breach makes it necessary to repeat, extend or restart, in whole or in part, work already carried out, the Supplier may provide and invoice for any additional consultancy, training or re-implementation services that may be required, subject to prior notification to the Client of the applicable financial terms.
7.4 Exclusion of liability
To the extent permitted by applicable law, the Provider shall not be liable for:
7.5 Liability limits
In any event, and without prejudice to any other provisions of this Agreement, the Provider’s potential direct economic liability to the Client for proven damages shall be limited, at most, to an amount equivalent to the total of the last twelve (12) monthly fees effectively paid by the affected Client. This limitation of liability shall apply regardless of the cause, nature, or origin of the damage, unless applicable mandatory legislation establishes a higher limit that may not be excluded or contractually restricted.
7.6 Security and best practices
The Provider declares that:
The Client is likewise responsible for adopting reasonable measures to protect access to its data and devices, such as:
8. Additional services to iGEO ERP Cloud Platform
The use of certain additional services or supplementary functionalities integrated into iGEO ERP Cloud Platform may entail additional costs, which shall be communicated to the Client in advance. These supplementary services shall be jointly governed by these General Terms and Conditions and by the specific terms and conditions applicable to each service (hereinafter, the “Usage Based Pricing”). Access to or use of any supplementary service, as well as the main iGEO ERP Cloud Platform Service, implies the Client’s full and unreserved acceptance of these General Terms and Conditions and of any applicable Usage Based Pricing. In the event of any contradiction or discrepancy between these General Terms and Conditions and the Usage Based Pricing, the latter shall prevail exclusively in relation to the supplementary service concerned. The Usage Based Pricing shall be made available to the Client via a web link or by any other means that allows them to be consulted in an accessible and up-to-date manner.
9. Confidentiality and personal data protection
9.1 Confidentiality
The Provider undertakes to treat with strict confidentiality all information to which it has access as a consequence of the Client’s use of the platform, including:
Such information shall not be used for any purposes other than those strictly necessary for the provision of the Service, nor shall it be disclosed to third parties without the Client’s express consent, except where legally or judicially required. This obligation shall remain in force even after the Client ceases use of the Service.
9.2 Personal data protection (Data processing on behalf of the controller)
In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, the Client is hereby informed of the following:
The Provider acts exclusively in accordance with the Client’s documented instructions, limiting itself to performing the technical operations necessary to host, process, protect, and retain the information in line with the platform’s functional purpose.
9.3 Purpose of processing
The Provider’s access to personal data is strictly limited to:
The Provider reserves the right to use aggregated and properly anonymized information—so that no identification of natural or legal persons can be derived under any circumstances—for exclusively statistical purposes, sector analysis, research, continuous improvement of the Service, or the development of new functionalities that contribute to the professionalization and optimization of user companies’ processes.
9.4 Security measures
The Provider applies appropriate technical and organizational measures to guarantee data security, including:
9.5 Data rights
The Client, as Data Controller, is solely competent to manage any requests for access, rectification, erasure, portability, restriction, or objection that data subjects may exercise regarding their data. If the Provider receives a request directly, it shall forward it to the Client within a maximum period of forty-eight (48) hours so that the Client may handle it accordingly.
9.6 Deletion of Client data upon termination of the Service
Once the Client ceases use of the Service and a period of thirty (30) calendar days has elapsed from deactivation, the Provider shall retain the stored data for an additional maximum period of ninety (90) days, exclusively for recovery purposes if expressly requested. After this period, all data shall be permanently and irreversibly deleted, with no possibility of subsequent recovery and without the need for further notice.
10. Employment liability and non-binding of personnel
10.1 Independence of the Parties
This Service for access to and use of the platform is commercial in nature and shall under no circumstances give rise to any employment relationship between the Client and the Provider’s personnel. Both parties shall act at all times as independent entities, retaining full functional, organizational, and managerial autonomy.
10.2 Non-Subordination of personnel The Provider’s personnel, including employees, technicians, trainers, support agents, or external collaborators, shall not be subject to any subordination, hierarchy, or functional dependency with respect to the Client. Accordingly:
10.3 Exclusion of joint and several liability
The Client shall be fully released from any direct, subsidiary, or joint and several liability in relation to any claims, demands, or contingencies of a labor, administrative, tax, or social security nature that may arise from the relationship between the Provider and its personnel or subcontractors. Likewise, the Provider declares that it fully complies with its obligations as an employer or contractor in respect of its own personnel and shall hold the Client harmless against any breach that could generate indirect liability.
11. Termination of the service
11.1 Termination of the Service by the Client
The Client may discontinue use of the Service at any time by providing notice of its decision to cease use of the Service with a minimum advance notice period of thirty (30) calendar days. The termination request must be submitted through the contact channels established by the Provider and shall take effect at the end of the last invoiced period. During this period, the Client shall retain full access to the system in order to:
Termination shall not entitle the Client to any refund or reimbursement of fees already invoiced, whether under the monthly or annual model.
Following the termination of the service, the account will be technically deactivated and immediately blocked, preventing any access to the platform. The data will be stored securely on our servers only for the periods required by law under the applicable tax, commercial and civil regulations, in order to address any potential liabilities. Once these statutory limitation periods have expired, the data will be permanently deleted.
11.1.1 Service reactivation
If the Client cancels the Service and, after a period of three (3) months from the date of such cancellation, requests reactivation of the Service, such reactivation shall entail an additional cost equivalent to the initial Service setup and configuration fee.
11.2 Suspension or termination of the Service by the Provider
The Provider may temporarily suspend or definitively terminate access to the Service in any of the following cases:
a) Breach of the Terms and Conditions: Where the Provider considers that the Client has breached any of the obligations established in these Terms and Conditions, and may additionally claim any damages resulting from such breach.
b) Non-payment: In the event of non-payment exceeding thirty (30) calendar days from the due date of the last invoice.
c) Unlawful use or infringement of third-party rights: Where the Provider has actual knowledge that the Client’s use of the Service is unlawful or infringes third-party rights or interests susceptible to compensation.
d) Potentially criminal activity: Where the Provider receives a notice indicating that the Client’s use of the Service may constitute criminal activity under the laws of the country of origin of the notifying party, irrespective of whether such conduct is classified as a crime under Spanish law.
e) Verified risk to security or technical integrity: Where there is reasonable evidence that the Client’s use of the Service may compromise the system’s technical integrity, service continuity, or the security of other clients. In any of the above cases, the Provider may proceed with the suspension or termination of the Service with immediate effect, notifying the Client via the registered contact email address. Upon communication of termination, the Provider shall issue the corresponding invoice for any outstanding amounts derived from the period of actual use of the Service and any other applicable fees.
11.3 Automatic termination of the Service due to non-payment
The Provider may terminate access to the Service automatically and without the need for further prior notice in the event of accumulated non-payment exceeding thirty (30) calendar days from the due date of the last invoice. Suspension of the Service implies deactivation of the Client’s user licenses and any other functionalities derived from the Service until the situation is regularized.
11.4 Termination of the Service for other reasons
Without prejudice to the provisions of the preceding sections, access to the Service may also be terminated in any of the following cases: a) By mutual agreement between the parties, formalized by any means that allows proof of its existence. b) For material and unremedied breach of any essential obligations established in these Terms and Conditions, following written notice and the granting of a reasonable period for remedy. c) Where either party becomes subject to liquidation, bankruptcy, insolvency proceedings, suspension of payments, or attachment of assets, to such an extent that there is an imminent risk of inability to continue providing the Service under normal conditions.
12. Amendment of the terms and conditions
The Provider reserves the right to modify, update, or replace, in whole or in part, the content of these Terms and Conditions of Use at any time in order to:
12.1 Notifications
Modifications shall be deemed valid and binding from the moment of their publication on the official iGEO ERP Cloud Platform website or upon notification to the Client by any of the following means:
The Provider shall endeavor, whenever reasonably possible, to provide prior notice of any material changes affecting the Client’s essential rights or obligations.
12.2 Acceptance of amendments
Continued use of the Service after the entry into force of the new Terms and Conditions shall constitute the Client’s full and unreserved acceptance thereof. Should the Client disagree with the amendments, the Client may discontinue use of the Service at any time, in accordance with the procedure established in Section 10, without incurring any penalty.
13. Applicable law and jurisdiction
13.1 Nature of the document
These Terms and Conditions constitute a binding legal notice governing access to and use of the iGEO ERP Cloud Platform Service. Acceptance by the Client occurs through effective use of the Service, in accordance with the principle of adhesion as provided for under applicable legislation. No corporate, employment, agency, or representative relationship exists between the Client and the Provider. This document constitutes the legal basis governing authorized use of the Service.
13.2 Applicable law
These Terms and Conditions shall be governed by and construed in accordance with the laws and legal system of Spain, in particular:
13.3 Amicable dispute resolution
Before initiating any judicial action based on these Terms and Conditions, the parties undertake to make all reasonable efforts to amicably resolve any dispute, controversy, or claim that may arise regarding their interpretation, validity, or enforcement. To this end, the parties agree to hold an extrajudicial mediation meeting, preferably by videoconference, within a maximum period of thirty (30) calendar days from written notification of the existence of the dispute. This provision is intended to preserve the channel of dialogue between the parties and provide an accessible stage for resolution for the Client prior to the commencement of any litigation. The foregoing shall not affect the chosen jurisdiction or applicable legal framework, nor limit the exercise of legal actions where necessary to safeguard legitimate rights or interests.
13.4 Competent Jurisdiction
For any dispute, controversy, or claim arising out of or relating to the interpretation or performance of these Terms and Conditions, the parties, unless otherwise mandatorily required by law, expressly submit to the jurisdiction of the Courts and Tribunals of Madrid (Spain), waiving any other jurisdiction that may otherwise apply. This clause shall apply to all Clients, regardless of their geographical location, without prejudice to any rights recognized by consumer and user protection regulations where applicable.
