Thanks to our Alert Management module, you will have the possibility to generate internal alerts to be managed by one or more employees from any of your company’s departments (accounting, sales, quality, etc.).
You may enable alert notifications so that, when one is assigned to you, you receive it instantly to solve it as quickly as possible. All these options can be easily managed on the ‘My alerts’ space, which may be customised by each employee.
There will be multiple ways to manage an alert, and, indeed, a specific service may be created, scheduled and assigned to one of your technicians for them to visit the customer’s premises.
Moreover, depending on the occasion, you may place the alert within an existing service, so that the assigned technician takes care of it.
Your customers will have the option to generate alerts for you on their Customer Portal. Afterwards, you will be the one to assess how to manage them.
You may manage these alerts and create work orders based on them, or, if you prefer, you can add them to services previously created.
On the other hand, you will also find internal alerts, so that your company’s departments can communicate swiftly. For instance, there are accounting or business alerts that will be truly useful in your daily work.
As you know so well, in order to win a city council tender, it is essential that they may create different types of alerts in real time on their Customer Portal.
This is one of the main features offered by iGEO: real-time communication with each customer.
If you have contracts with city councils, it is critical that they may generate alerts, and that you have the option to create a service instantly to go and verify the situation.
Technology is the only way forward these days. That’s why iGEO invests in developing new features with the most avant-garde innovations in the market.
In case you work with smart traps, you will be able to connect them to iGEO, so that an alert is created each time they detect movement or their temperature increases.
Thus, you will manage the alert and visit the customer’s premises to verify that all is in order.
As you know so well, it is very important for us that all our clients work in the most comfortable way and with the best technology in the market.
Therefore, we believe that incorporating this kind of features is the best way to move towards the sector’s professionalisation.
Only those companies integrating technology in their daily work will be able to continue on the right track. In iGEO, we know how important this is, that’s why our RDI department works tirelessly for you to profit from these advances.